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- Article name
- COMPLEX QUALITY ESTIMATION OF THE INTEGRATED SYSTEM OF LIBRARY AND INFORMATION SUPPORT OF SCIENTIFIC AND EDUCATIONAL ACTIVITY
- Authors
- Stupkin V. V., , svv@gpntb.ru, Russian National Public Library for Science and Technology, Moscow, Russia
- Keywords
- structure of quality estimation / information-library activity / quality management / service quality index
- Year
- 2010 Issue 2 Pages 30 - 36
- Code EDN
- Code DOI
- Abstract
- Basic provisions of methodology of complex quality estimation of the integrated system of library and information support of scientific and educational activity are stated. World-known quality management methods are considered. Major results of practical application of the methodology developed are described.
- Text
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